When you order something, we'll check to make sure you have enough money on your card by putting a temporary hold on that amount. This hold might show up on your account for up to 5 business days. We'll only take the money for real when we send out your order. To avoid any issues, please use a credit card that doesn't expire before July 2023.

We will send a confirmation email to the email address provided once your order has been received.

We'll send you emails to let you know how your order is coming along.

If something you want is sold out, don't give up! Keep coming back to our site because we're always adding new items and restocking old ones.

If your tracking number doesn't show any info immediately, don't worry. It can take up to 48 hours for it to start working. Sometimes, especially with a lot of orders, it might take even longer. We can't control this part, as it's up to the shipping companies.

Once your order is processed, we usually can't cancel or change it.

If you need to change your address, get in touch with our customer service team right away. We'll do our best to help, as long as your order hasn't been processed or shipped yet.

Sorry, once you've placed your order, we can't change the payment method or email address associated with it. If you have any questions about your order, please contact our customer service team, and they'll help you out.

Here's how to return items:

1. Send them back within 30 days from when the item was shipped.
2. Make sure they're in new and sellable condition.
3. Get approval from Shower Society before returning them. Items sent back without approval won't be credited and may be discarded.

If you want to return a product:

1. Go to your order history and click "Return Items?"
2. Our customer service team will email you a return label and instructions after reviewing your request.

We ship to all locations within the contiguous United States except for Alaska and Hawaii. Unfortunately, we cannot ship internationally at this time.

We can't send packages to addresses outside the United States at the moment. But don't worry, we're working on expanding our shipping internationally. Stay tuned for updates!

When we send out your order from our warehouse, we'll email you to confirm. In that email, you'll find a tracking number and a link to track your package.

If your package gets lost while it's on its way to you, please contact us at support@showersociety.com. We'll try our best to assist you. However, once the delivery is confirmed, we're no longer responsible for any lost packages.

You don't have to sign for online orders. If you're worried your package might be lost or stolen, just email our customer service team at support@showersociety.com, and they'll help you out.

We accept Visa, Mastercard, Discover, and American Express. Your billing address must be located in the United States.

We only charge your card after we've shipped your order.

If you see an error message after clicking "Place Order," there might be an issue with the billing or shipping information you provided. Double-check that the billing details match what's on file with your credit card provider. This includes the cardholder's name, billing address, credit card number, expiration date, and CSV code. If the billing address is different from the shipping address, ensure both are accurate.

If you have a valid code, simply enter it during checkout to redeem it.

Please ensure that the promo code is typed correctly without any mistakes and that it hasn't expired. If it's correct and still active but didn't work, some items in your bag might not be eligible for the offer. Also, remember that promo codes generally cannot be used together.

If you have questions about your order or anything else, please email us at support@showersociety.com. We're here to help!

For press-related questions, please reach out to us at support@showersociety.com. We look forward to hearing from you!

If you're having trouble ordering online or experiencing website issues, just contact our customer service team for help.